Privacy Policy

Last Updated: December 21, 2025

Hostoy (“Hostoy”, “we”, “us”, or “our”) operates a web hosting platform providing web hosting, domain name registration, and related internet services. We value your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data when you use our website and services.

1. Our Commitment to Privacy

• We take data protection seriously and apply industry-standard security practices.
• We do not sell, rent, or trade your personal information to third parties.
• We only share data when necessary to provide services, comply with the law, or protect our platform and users.

2. Information We Collect

We may collect the following categories of information:

2.1 Personal Information

• Full name
• Email address
• Phone number
• Billing and postal address
• Company name (if applicable)

This information is collected when you create an account, purchase services, or contact support.

2.2 Payment Information

• Payment method type
• Transaction references
• Last four digits of the payment card (for identification only)

Note: Hostoy does not store full credit or debit card details. Payments are securely processed by third-party providers such as PayPal or Stripe.

2.3 Technical Data

• IP addresses
• Browser type and device information
• Server access logs
• Error logs and security logs

These are used to analyze performance, troubleshoot issues, manage RBL listings, and address security-related concerns such as ModSecurity events.

2.4 Usage Data

• Pages visited on our website
• Service usage statistics
• Interaction with emails and support services

2.5 Communications

• Support tickets
• Emails
• Live chat messages
• Any information you voluntarily provide to us

3. How We Use Your Information

We use collected information to:

• Create and manage customer accounts
• Register and manage domains and services
• Secure our infrastructure and prevent abuse
• Provide technical support and customer service
• Send important service, billing, and security notices
• Analyze usage trends and improve our services
• Meet legal and regulatory obligations

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Maintain user sessions
• Remember preferences
• Improve website functionality and performance
• Analyze traffic patterns

You can manage cookie preferences through your browser settings. More details are available in our Cookie Policy.

5. Sharing & Disclosure of Information

We do not sell or share your personal data with third parties for marketing purposes. We may disclose information only when:

• You have given explicit consent
• Required by law, court order, or governmental request
• Necessary to enforce our policies or Acceptable Use Policy
• Needed to protect the rights, safety, or property of Hostoy, our users, or others
• Required to provide services through trusted third-party providers (e.g., payment processors, domain registries)

All third parties are required to handle your data securely.

6. Legal Disclosure

We may disclose personal information if, in good faith, we believe such action is necessary to:

• Comply with applicable laws or legal processes
• Respond to lawful requests from authorities
• Investigate policy violations or security threats
• Protect our infrastructure, customers, and business

7. Data Retention & Deletion

• We retain personal data only for as long as necessary to provide services and comply with legal obligations.
• When information is no longer required, it is securely deleted or anonymized.
• Backup data may persist temporarily according to retention schedules.

8. Data Security

We implement reasonable and appropriate security measures, including:

While we strive to protect your data, no system can be guaranteed 100% secure.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to certain processing
• Withdraw consent where applicable

Requests can be submitted through our support channels.

10. Children’s Privacy

Hostoy services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Any changes will be posted on this page, and continued use of our services indicates acceptance of the updated policy.

12. Related Policies

Please also review our Acceptable Use Policy, which govern the use of our website and services, including limitations of liability and disclaimers.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: privacy@hostoy.com
• By visiting this page on our website: Contact Us