Refund Policy

Last Updated: December 21, 2025

1. The 30-Day Money-Back Guarantee

We are confident in the quality of our services. That's why we offer a no-questions-asked 30-day money-back guarantee on all our shared, cloud, and WordPress hosting plans. If you are not completely satisfied with our services within the first 30 days of your signup, you are entitled to a full refund of the hosting fees.

2. Eligibility Criteria

To be eligible for a refund, the following conditions must be met:

• New Accounts Only: The guarantee applies to your first order only. Accounts that have been previously cancelled and signed up again are not eligible for a refund.
• Time Frame: You must submit a cancellation request within 30 days from the date of your initial purchase.
• Violation of Terms: Accounts suspended or terminated due to a violation of our Terms of Service (e.g., spamming, phishing) are not eligible for a refund.

3. Refundable Services

Note: If a free domain name was included with your hosting plan, the standard regular price of the domain registration will be deducted from your refund amount, and you will retain ownership of the domain.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Log in to your Hostoy Client Area.
2. Navigate to the service you wish to cancel.
3. Select "Request Cancellation".
4. Open a Support Ticket with the billing department confirming your refund request.

5. Processing Time

Once your refund request is approved, it will be processed within 5-7 business days. The time it takes for the funds to appear in your account depends on your payment provider and method (Credit Card, PayPal, etc.).

6. Chargebacks and Disputes

We strongly encourage you to contact our support team to resolve any billing issues before initiating a chargeback or dispute with your bank or payment processor. Initiating a chargeback will result in the immediate suspension of your account and may lead to a permanent ban from our services.

7. Contact Us

If you have any questions about our Refund Policy, please contact our billing department at billing@hostoy.com or via live chat.